How to become the most customer centric organization in the world

Come and participate at the conference on customer centric organizations, ¨How to become the most customer centric organization in the world¨, by IE Professor and international speaker, Daniel Medina. This executive-breakfast, organized by Instituto de Empresa with Spanish Business Council, will take place on November 8th at Dukes The Palm, a Royal Hideaway Hotel in Dubai.

Register now, places are limited.

The session will focus on what are the new types of organizations and what are the key factors to transform into a customer centric organization. From strategy to governance and budgeting, passing through the mindset and methodologies we use in the project.

Key Objectives

– What are we facing?
– What is culture? What is a corporate culture?
– Our customer centric organizations model
– Exploring the elements: Strategy, Structure, Governance, Project, and Culture
– How is the new leader?
– How to face a customer centric transformation project?

The Speaker

Daniel Medina is co-founder at Area101, with the mission of building the most important community for innovation leaders in the world. In the past he helped co-found Opinno, where he performed as the Director of Innovation and Strategy, managing 5 business units: Innovation and Strategy, Business Design, Culture Transformation, Enterprise Agility and Data-driven business. He has also worked in 6 different countries in companies like Microsoft and PricewaterhouseCoopers, with organizations from IBEX, CAC ; and FTSE organizations to SMES and startups. He also launched, developed and sold two digital startups in Spain and Latin-America.

Daniel is a professor of corporate innovation, business design, and culture transformation in: IE University,  ESIC, and Instituto Europeo di Design; obtaining the IE Academic Excellence Award for 3 years in a row

Remember

WHEN: November 8, from 9.00 – 11.30 AM.

WHERE: Dukes The Palm, a Royal Hideaway Hotel in Dubai.